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Update from the Department for Work and Pensions

March 18, 2020

  • The DWP is asking those who are on Universal Credit to use their journal to ask questions so work coaches can pick their concerns up that way, rather than using the phonelines. 

  • Customers are able to claim to claim Universal Credit over the phone entirely online or by phone, but can still go in if they would prefer

  • Disability assessments have stopped

  • No sanctions will be applied to any benefits

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